Customer Service, Success, Teamwork

Want to learn how to beat your competition and grow your bottom line? Through delivering a world class customer experience.  Here are some quick customer service tips that every business owner should carve out time to work on:

  1. Respond to your customers.  Don’t just listen, but respond to what they have to say, every time.
  2. Listen to Social Media. The feedback is crucial, so listen and take the time to respond authentically.
  3. Let multiple employees be part of a conversation.  Allow more than one person to work on a customer’s issue, to show the customer they are really important.
  4. Promote teamwork within the company.  This is extremely important when things go wrong, so work together to make things happen.
  5. Give employees freedom.  Giving your staff freedom to provide great customer service is very gratifying for them, and they’ll actually do it too.
  6. Embrace negative feedback.  Turn the negatives into a positive whenever you can.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Appreciation, Entrepreneurial, Partnerships, Success

While there are thousands of books written about being successful in a business, there are also thousands of topics regarding achievements in business.  Here are a list of some of the more common principles:

1 – Fearless.  Jumping into a new business venture, and leaving your day-to-day 9-5 job that provided you with a steady paycheck, is considered fearless.  Separate yourself from the crowd.  Manage your own fears and face those hurdles.

2 – Partners.  Find like-minded entrepreneurs who believe in the same mission as you. Partners can help each other move forward.  Having different sources of energy and a great team for inspiration can help you achieve business success.

3 – Attitude.  Start your business with the right attitude.  Know what’s important and develop values around what you do.  Creating wealth to help others and solve problems means you have the right attitude needed to obtain a successful business.

4 – Family.  Most of us who want to achieve success in our lives also want to share the wealth with our families.  It’s important to think about success beyond material things. Success means having a positive influence on those you call family.

Being successful isn’t just about wealth and power.  It’s truly about being happy, sharing your success with others, and leaving behind a legacy.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Appreciation, Customer Service, Management, Success

Everyone likes to feel appreciated, including your customers. There are ways to prove your appreciation and to make them feel good about your business.  Here are some tips on how to make your customers feel valued.

  • Anyone within your company who regularly interacts with certain customers, they should remember them by their name. If it’s over the phone or in person, the small gesture of speaking to a customer and using their name every time will tell them that you value them.
  • Invite your regular customers to special events.  Show them that you appreciate their business.  Invite them to an after-hours sale or give them a special discount on items they regularly purchase.
  • Support your customers by telling others about their business (if they have one). Refer your customers to them.  They may reciprocate and refer some of their customers to you.
  • Always keep and deliver on your promises to your customers.  Say what you mean and mean what you say.  Don’t back out at the last minute or forget that you made a promise in the first place.  You want them to feel valued and special. Make that extra effort to go that extra mile.
  • Ask your customers for their feedback.  Ask them for suggestions and ideas.  They love your business and probably want to help you continue to succeed.  And, asking them for help makes them feel valued and special.  Everyone likes that.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Communication, Goal Setting, Partnerships

It’s often important for entrepreneurs to forge a strategic partnership for continued success in a highly competitive environment.  Here are some tips to help guide you through the process:

1 – When we enter into partnerships, we often feel anxious.  Believe that all parties will eventually have their needs met.

2 – Be clear to the value you bring to the table.  Be honest about why you’re wanting to create a partnership.

3 – Make sure you already have a business plan/mission and vision statement put into place.  If you don’t, then you’re not in a position to work with a partner (just yet).

4 – Listen to the other party.  Ask why he/she is seeking to connect and what they are hoping to get out of the partnership.

5 – Make sure you share the same vision and passion.  Partnerships work the best when each person’s values are the same.

6 – Don’t hurry into the partnership.  Set up a follow-up meeting to talk about next steps and to make sure you’re both equally committed.

7 – Be prepared.  Don’t expect everything to come up roses.  There will be some push and pull when hashing out details.  Be clear about where you stand, but be flexible too.

8 – Seal all agreements in writing. This can be a hard conversation to have with a new partner, but it is extremely important.

Hopefully you’ll start off your new partnership feeling motivated and ready to grow. And if you follow the above tips, you’ll be on your way to great success.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Goal Setting, Leadership, Success

The key to beating your competition is having the right attitude.  It’s not always about knowledge or skill, but about acquiring the attributes that can put you in the right mindset for achieving business success.

Here are 5 helpful tips:

  1. Have Passion:  Passion is something that can’t be taught. Passion will help you overcome obstacles within your business.  During difficult times, try to remember why you started the business in the first place.
  2. Forget Fear of Failure:  Don’t let fear hold you back.  Remember, failure is an opportunity to learn and grow.  Moving ahead from your failures is good. Quitting from your failures is bad.
  3. Accept Criticism:  Allow your staff to be honest with you. If fact, encourage them to give you constructive criticism.  Admit your mistakes and teach your staff to be honest too.
  4. Pursue Something New:  Every once in awhile get out of your comfort zone. Implementing needed change may feel uncomfortable but is often necessary for your business to grow.
  5. You are an Asset: Remember to take care of yourself because your health is important, and because you are important to your business.  Maintain a good work/play balance.  This will enhance your mental outlook.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Customer Service, Entrepreneurial, Management, Success

What is your vision?  Yes, we all want to make a profit, but if you don’t know the purpose of your business, you can’t succeed.  Isn’t your clear purpose centered around what you are contributing to others?  You are offering something…that is your purpose.

Do you want satisfied customers?  Yes, we all want that.  They not only become repeat business, but they recommend your business to others.  And we all want referral business.

Is your product or service valuable?  If you plan to have satisfied customers, you have to provide a higher value from your products/services than your competitors do. Adding value to your business will help it grow.

Are you planning to build a great business?  Yes you are.  But you have to understand that it takes time.  Continuously focus on improvement.  The commitment to make changes results in a vast improvement in the quality of your business.

Want a financially successful business?  Why of course you do!  Make sure your overheads are not higher than your sales.  Money management is a huge part of successfully improving profits.

Follow these key principles to build a successful business!

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Entrepreneurial, Leadership, Marketing, Planning, Success

It’s easy for new entrepreneurs to become overwhelmed when running a business.  Staying focused on your goals is essential. And even if you have a concrete plan in place, you should still consider doing these few things to ensure success.  

1 – Do research and KNOW who your competitors are.  Use their weaknesses to your advantage.  Your business will stand out more if you have a better direction.

2 – Make sure you have a few months of operating expenses in the bank.  There are always rough patches that arise and if you’re thrifty enough with your money, those hard times won’t pull you (or your business) under.  Be prepared.

3 – Find a niche. Don’t try and expand to large markets right from the start.  Niche marketing is often cheaper and will lead you to more targeted customers.  Create your business around your niche, including your company slogan.  

4 – Listen to your customers.  Actively listen to what they have to say.  Take their considerations and change your marketing plan if needed.  Respond to new trends and even request new ideas.  

5 – Your new business is always going to change.  Be prepared to accept the changes and adapt to them accordingly. And be flexible.  Know that where you start now is not where you’ll end up.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

 

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Entrepreneurial, Lead Generation, Leadership, Management, Teamwork

Every leader has his/her own style.  And their methods will vary because of the multiple factors they are influenced by.  Here are some examples of what leadership is…

1 – Creating a better environment

2 – Knowing yourself, and your team, very well

3 – Giving your team the tools to succeed

4 – Providing positive, authentic influence

5 – Knowing right from wrong (portray confidence)

6 – Building around a common goal (or goals)

7 – Having the ability to solve problems

8 – Helping others/feeling satisfaction

9 – Building a generation of leaders

10 – Inspiring your team and building followership

11 – Actively listening to others

There is not a specific formula to being a good leader.  Leaders should be authentic, have a good personality, and be naturally motivational.  They should want to teach and provide as much leadership as possible to their team.  Great leaders make for great business!

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Communication, Customer Service, Lead Generation

Whether we are selling to a customer, networking with colleagues, or meeting with a new prospect, you will be engaged in small talk, building a rapport with casual conversation.

Want to master some of these “small talk” skills?  Of course you do.  Here are some tips to guide you through this informal conversation.

1 – Most people can talk very easier about a subject they know more about than a subject they know little about.  But if you ask open-ended questions, the person you’re speaking to may open up and join in the conversation.

2 – Want to prove to the other person that you’re really listening to them?  Remember details of your conversation to bring up later.  Actively listen so they know you are engaged.  You will build stronger connections if you pay attention.

3 – Leave your phone in your pocket or in your car.  Don’t pull it out during conversation.  It’s a huge turn off to others and will send a clear message that you’re not interested.

4 – Go into events and social gatherings with some enthusiasm. Having the right attitude shows you are passionate about what you do.  View these “small talk” occasions as opportunities. You really just never know who you might meet along the way.  

And make sure you always have a planned exit.  Here’s a great potential exit line:

“This has been great.  So glad we got the chance to meet.  I would love to stay in touch. Do you have a card?”

Most of all…have fun, learn something, meet new people. Feel purposeful.  

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Entrepreneurial, Productivity, Success

If you are a business owner, you are probably routinely running on very little sleep.  Even though many entrepreneurs view this as a normal pattern for themselves, it goes against the fact that adults need 7-9 hours of sleep, each night.

High-achieving people represent a small portion of society, and this small portion of society is probably sleep deprived.  Maybe they are so driven that they can overcome the effects it has on their body and mind. Whether they admit they’re exhausted or not, the fact is YOU NEED SLEEP.

Your entire body pays the price when it isn’t well rested.  Some side effects of not enough sleep are:

  1. Unable to focus
  2. Gain weight
  3. Increased exhaustion (burning out)
  4. Under-performed memory

While some of us don’t think we need a lot of sleep, we need to be reminded that sleep is highly correlated to your mood, weight, concentration, and memory.  Don’t let your productivity decline just because you want extra hours (awake) to yourself at night. Get enough sleep! Your body (and your business) will thank you!

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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