Appreciation, Management, Teamwork, Uncategorized

Employee 1

Are your employees unmotivated?  Are they listless?  Maybe they’re disinterested in their work?  Then it’s time to inspire them!  Inspired employees want to use their skills to their fullest potential.  And you want them to passionately strive to achieve company goals.

Give your workers an added jolt of energy.  Help them love coming to work every day!  You may be asking, “How do I accomplish this?”

If your employees are filling their basic needs with their paychecks, then they often need meaningful work to stay motivated.  They need to see their ability to make a difference and a contribution.  Meaningful work helps employees perform at their peak and to play a vital role in the success of your business.

Look at yourself first:
If you are not passionate about your business, then chances are, you are not able to inspire your employees. Re-energize your own enthusiasm about your business!

Focus on the talents of the employees:
When people get to do what they love and what they do best, they often perform at their highest abilities, giving your employees the option to shine.

Reward your employees:
If you have motivated employees who take smart risks and help achieve a company goal, make sure you reward them.  It will not only boost their morale, but it will inspire them to do achieve again and again.

Thank your workers:
Remember to express your gratitude.  Inspired employees are worth their weight in gold. Do what you must to keep them happy…and on the payroll.

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YOUR CHALLENGE:  Create an employee program to motivate your workers.  Set a goal so you can measure their work.  Do you see a difference in your business?

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Appreciation, Customer Service, Management, Sales

-Ideally, you need to have a life that's congruent and harmonized. (2)There is a false belief out there that being available to your customers 24/7 is the best service you can provide.  For some reason, professionals believe they should be available to their customers at all times, take their calls immediately, always see them when they appear, and be there at the drop of a hat.  This is actually a recipe for disaster.  Here is why…

It’s dysfunctional to make yourself available anytime, day or night.  Actually, it’s impossible. Ideally, you need to have a life that’s congruent and harmonized.  You need to get a good night’s sleep.  You need to exercise, relax, and eat healthy.  You need clarity around your values and your daily activities need to be aligned with those values.

I bet you’re wondering this:  “My customers expect me to be available when they need me. People don’t like to be put off.”  You believe that if your customers want it, they want it NOW.  You believe that by being available to them 24/7, you stay ahead of your competition in a competitive market.

I ask you this:  Are you Superman?  Are you a machine?  Even machines need downtime for maintenance.  And cell phones need to be charged.  Well rested, fit, and happy people provide the best customer service.

Now you’re probably thinking:  “How can I change?  What about my spouse, my children, my friends…they all expect me to be there for them when they need me.”  This is a great response.  Here’s the thing…you have taught them all to expect you to be there 24/7.  It is now time to re-educate everyone!!  But you must start with YOU!

Step 1:  Define your values and what is most important to you.
Step 2:  Create a few simple rules and habits that will support those values.
Step 3:  Schedule some great conversations with your family, friends, and customers.

The purpose of the conversations is to create agreements on how you can best serve and relate to them, without make them upset or hurting their feelings.  And you must include a clean understanding of your limitations and availability.  The result will bring better customer service, and a better YOU!

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YOUR CHALLENGE:  Set a goal (timeline) for yourself when it comes to re-defining your values. Consider the conversations you need to have with others to get to the result! Is your goal reasonable?   Can you create a better YOU?

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Leadership, Management, Success, Teamwork

How to Convert Employees into Team Members (2)

Wondering why your employees don’t take more ownership?  Do your employees have an entitlement mentality?  Want to know how to get your workers to care more about their jobs? Does it seem as if everyone just works for a paycheck?

These questions come up often in my business.  I hear many complaints about work ethic and mentality issues.  I do believe the root cause of this is a LACK of strong leadership!

Yes…YOU are the reason your workers are not stepping up!

Reality:  You currently have the team that you deserve.  Want a better team?  Then learn how to build one.  Ultimately you want the RIGHT people in your business.

Ask yourself these two questions:

1.  If any of your workers left your business today, would you feel good or bad?
2.  If you knew when you hired your worker what you know about them now, would you hire them today?

Your answers will tell you if you have the RIGHT people in your business.  If you want a great business team, then you have to be proactive and make sure all your workers are RIGHT for your business.

Once you have the RIGHT workers, then you will need to decide what position is RIGHT for them.  You are the one who will determine this!  As a leader, you need to build your team around the strengths of each worker.  It is crucial to create, define, and clearly communicate descriptions for each worker/role in your business.

A strong team starts with a strong leader.  Share what spires common vision, missions, and values.  Make sure that each team member knows their role, how they are going to be measured and compensated, and facilitate clear action plans for the team.

You need to work ON the business.  It will bring huge returns in profit and happiness.

Feel free to contact me if you need help getting rid of mediocre employees…roll up your leadership sleeves and work ON your business…today!!

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YOUR CHALLENGE:  Take a good, hard look at your team members.  Are they working up to your expectations?  Is it time to wean out the old and make way for a new, more productive team?

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Entrepreneurial, Marketing, Networking

Network (all-free-download)

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The #1 reason businesses “network” is to increase leads to the business and make more money. When you ask a business owner where “networking’ ranks in importance in their marketing plans most will always say it’s in the top 3 strategies.

So, if the #1 reason businesses join BNI, join a chamber, or other group is for networking and networking is one of the top marketing strategies…then it begs the question: What are you doing, reading, or attending to increase your knowledge and skills in networking?

Here are some tips to make your networking an effective marketing strategy…

Before you head out the door….

  • Be clear on ideal customers
  • Identify the best networking functions to attend (find out from others where your ideal customer ‘hangs out’)
  • Set goals for how many new prospects you’d like to meet at the event

In the moment….

  • Top 4 things that must exist if someone is going to buy from you: They must like you, believe you, have confidence in you, and trust you (if all four exist, they may buy from you. If any one of the four is missing, they will never buy from you.)
  • Of these four things (like, believe, confidence, and trust), like is the most important. It is the “ticket in the door”. A prospect must like you before they will ever believe you, have confidence or trust you. No one ever says, “I trust that person but I don’t like them…”
  • The “close” in networking is to get an ideal target to agree to a one-on-one follow-up meeting. Get a very specific commitment if possible.

After you connect with someone….

  • Prompt follow-up (Have a system for same day if possible.)
  • Send a personal note by mail! (The average worker in the U.S. gets 52 emails a day and over 50% are deleted without opening. 6 billion individual pieces of mail are delivered each year in the U.S. – 75% are thrown in the trash without opening. But, over 90% of handwritten, hand addressed notes are opened and viewed – which statistic do you choose?)

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YOUR CHALLENGE:  Take a look at the current networking you are doing and look for two ways that you can improve your effectiveness.

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Costs/Margin, Finance, Management, Planning

piles_of_money_200991

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It’s that time of year again – you have met with your accountant, you have officially closed your books on last year, you have paid your taxes, you are well into the second quarter and now you are asking yourself….where has all the money gone?  This is a commonly asked question in business.

As a business owner, you may have even had this experience every year.  Your accountant gave you a hearty congratulations for having a profitable year.  But you are puzzled.  If it was such a profitable year then why isn’t there more money in the bank?

There are several reasons why you can have a profitable business but still have no cash.  It would take more than a few minutes to explain it however generally cash will get tied up in your debtors and inventory and can easily be eroded through poor cash management in expenditures – including your drawings from the business.

A great way to ensure that you have profit “in the bank” at the end of the month (or year) is to actually open a separate business bank account for PROFIT.  Calculate how much you need to break even in the business and how much profit you would like to make every week or month.  Your task now is to start depositing that amount of profit into the account each week or month.

If this seems unreasonable or difficult, you are not alone in your thinking.  Most business owners are not in the habit of banking profit from their business.  They will work all hours of the day and go to extraordinary lengths to attend to their customer’s needs but are not looking after themselves or their financial needs.  By using a profit account it sets up the discipline of banking profit.  After the profit is banked for the week then it is time to pay the bills.  And most people will work much harder to pay their bills than they will to pay themselves profit.

Initially, you should only bank a proportion of your profit and gradually build it up.  The main thing is to pay yourself first.

And the best part will be, at your next meeting with your accountant you can confidently know where your profit has gone.

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YOUR CHALLENGE THIS WEEK:  Calculate the break-even for your business, plan the profit you want to make, and set up an account to bank your profit.

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Goal Setting, Planning, Success

goals-quotes

Goal setting is as important in business as it is in life, and it is the most common subject written about in books on business success.  Most business books touch upon setting both long-term goals and short-term goals for business, as well as specific personal and life goals.

Goal setting is a powerful process – one that turns vision into achievable, actionable things.  The numerous benefits of Specific, Measurable, Achievable, Results oriented, Time-framed goals (S.M.A.R.T goals) have been written about for years.   It’s is often recognized as the common denominator of successful businesses and successful individuals.

Even though we recognize the obvious value of goal setting, experience shows that some people are good at setting goals and sticking with them to achieve great results, while others struggle to set goals and can’t seem to keep on track for more than a few days.

Failure to set goals can come from a fear of failure.  If the goals are not set, than there is no let down when goals are not reached.  Achievement boosts confidence in the ability to make and keep commitments. When a person does not achieve a goal, there is a loss of that confidence.  When someone makes and keeps commitments, such as setting and achieving goals, it reflects a certain amount self-trust and integrity.

There are many reasons why a person fails to achieve set goals. Sometimes, the goals are unrealistic.  Sometimes, the goals are not clearly understood and are based on an illusion with little regard to natural growth and the work required to achieve them. You must crawl before you start to walk.

What are the best ways to set and achieve goals? As Stephen R. Covey writes in his book, The 7 Habits of Highly Effective People: “To begin with the end in mind means to start with a clear understanding of one’s destination. It means to know where one is going so that the person can better understand where he is now and so that the steps he takes are always in the right direction.”

Focusing on smaller, short-term goals and achieving success in those areas will give an individual the confidence to set other goals.  And it is important to set new goals based on the S.M.A.R.T. principle to have the best chance of achieving success.

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YOUR CHALLENGE THIS WEEK:   Write down your goals for the next 30-60-90 days, make sure that they are SMART, and then post them in a place where you will see them each and every day.

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

 

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Entrepreneurial, Goal Setting, Management, Success, Uncategorized

Problem - Opportunity

Here is something to ponder…

The sun is so large that, if it were hollow, it could contain more than one million worlds the size of our earth. There are stars in space so large that they could easily hold 500 million suns the size of ours. There are about 100 billion stars in the average galaxy.  When I hear numbers like 100 billion, I have no comprehension.  If you can follow me, this may give you some idea.  If we counted to 250 every minute—day and night—it would take us about 1,000 years to count to 100 billion. That’s how many stars are in an average galaxy.  And there are at least 100 million galaxies in the known universe.  That is 10 times as many stars as there are grains of sand on all the world’s beaches and deserts put together.  These are only the stars we can see with the Hubble telescope.

So, taking all this information into consideration, tell me…how significant is YOUR problem?  It is all context and all relative.  Would you like to have a shift of thought and perspective?  Then let’s have a conversation.  Your problems will change to opportunities. Significance changes with a change of perspective, as do outcomes.

Remember this…great coaching conversations shift perspective and therefore can significantly change your results.    Let’s talk!!

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YOUR CHALLENGE THIS WEEK:   Chat with another professional and exchange problems?  How significant is YOUR problem?  How significant is THEIRS?

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

 

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Appreciation, Productivity, Success

Amped 11One non-negotiable rule that I stress with my clients, as their coach, is FUN.  I require that whatever we do together must be fun.  If it is not fun, then we stop and figure out why, and then we make it fun.

Why do I require “fun” you ask?  This is probably now a question raised in your mind.  Fun is a reaction to a circumstance…a feeling…a sense…a result…an experience.  How can I require a feeling or emotion?  It sounds kind of weird, doesn’t it?

Well, fun is a paradigm.  It is a choice to find business (and life) amusing and entertaining.  When someone chooses to have fun, they seem to fully participate.  Other people will enjoy being around you when you have fun.  You will be more energetic.  You will be healthier.  You will have a better frame of mind to solve problems.  You will be more creative.  You will also most likely be more gracious, forgiving, and not so serious.  You will come from a place of GAME vs SHAME.

What a great choice!!  What a fantastic place to come from!!  There are definitely serious problems in the business (and in life), but they are better solved when you decide to smile and take pleasure in working through them.  Have fun today!!  Remember to have fun every day!!  It could change the way you do business…for the better!!

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YOUR CHALLENGE THIS WEEK:   Pick a certain task and have FUN with it.  Does it change the result?  Do you see a difference?

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

 

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Appreciation, Entrepreneurial, Management, Success

Money Fear

If you are a small business owner, you are probably familiar with MONEY FEAR! Are you going to let facts guide your fear, or will you retell your story to solve your puzzle?

Like all fear, money fear is not caused by your circumstance.  Money fear comes from your story about your circumstance…a future story about a current circumstance. You don’t know the future, but it feels real and impending, and it only exists in your mind. 

How do you deal with nightmares?  You wake up.  How do you deal with money fear?  You wake up.  It’s not a huge financial crisis, it’s simply a math puzzle.  You protest and find yourself listing facts, not telling stories.  “You don’t know my situation!!  I’m drowning in debt.  My house is in foreclosure and I may become homeless.  I have stacks of unpaid bills and am hounded daily by collectors.  My credit cards are maxed.”  

Descriptions like drowning, devastation, overwhelm, depression, and hounding, create feelings of anxiety, a rise in blood pressure, depression, and stress.  To effectively address the situation, you need to be astute, present, fully functioning, and ready to take action.

I suggest that you drop your current nightmare story and retell it.  You have a challenging puzzle to solve.  You have an interesting mountain to climb, and an exciting adventure to walk through.  You are still alive, and thinking, and have some friends and family and resources to help you.  Once you reframe your story, you need to list the objective facts in writing.  Then create a strategic, prioritized response and action plan.  And then get into action.  It may take many steps, several months or years, even most of your remaining life to solve this puzzle.  But fear, depression, devastation and high-level stress are all optional, counterproductive, and unnecessary.  

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YOUR CHALLENGE THIS WEEK:  Find someone outside your situation to help you reframe your story and create your action plan.

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

 

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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Customer Service, Goal Setting, Networking, Uncategorized

Being Understood (2)

“I just don’t understand why they don’t listen to me!”  Have you ever had that thought? Do you have employees?  Do you network?  Do you go to meetings?  Do you feel as though nobody listens to you?

The fact is that people do not listen and understand you because you are not listening to them.  You talk, explain, analyze, preach, propose, and offer advice and instruction.  The reason that they do not listen and understand is because you have not listened and understood them.  You will understand them only when you listen to them. Understanding them leads to you being understood.  

First, ask an open-ended question (Who, What, When, Where, and Why).  Then, be present.  Be engaged.  Quietly listen.  Then ask another question.  Feel where they are.  See how they see you.  Then ask another question.  Listen for a long time, without offering your wisdom or giving solutions.  Just listen and UNDERSTAND.  After truly understand them will you be truly understood yourself.

When you truly respect and listen, and understand another human being, it opens the possibility for a real conversation.  What they understand is that you care and that you truly understand and respect them.  They might even ask you a question, and seek to understand you.  Now wouldn’t that be an interesting response, that they want to listen to you?

If you are ready to be heard.  If you have something valuable to share.  If YOU want to be understood, you have you start with understanding!

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YOUR CHALLENGE THIS WEEK:  Listen to somebody this week.  Don’t just listen, but fully understand them.  Do they ask you questions in return?  Do you end up being fully understood yourself?

If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.bestchicagobusinesscoach.com.

 

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.workingonthebusiness.com. Let’s work together to help your business grow. 

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