Communication, Customer Service, Leadership

The fact is, happy customers are repeat customers.  But, even the best customer service can slip up at some point.  If you get angry customers, it’s important to come up with a solution to make them happy again!  It’s not right to treat these customers as a distraction, or to apologize but take no meaningful steps to make things right.  What’s important is to re-evaluate how you treat your customers and use the following tips to turn unpleasant moments into memorable ones:

1 – Always listen to your customers.  Read their body language.  Listen to their tone of voice and study their facial expressions.  Talk without interrupting.  If you know how to read and respond to the many different kinds of customers you have, you’ll find it easier to make them happy.

2 – Show your customers you understand.  If a customer complains, they usually just want somebody to understand their perspective and who cares about how they feel.  Providing an emotional connection with them will go a long way in making them happy.

3 – Make things right.  Don’t start blaming others or get upset at yourself.  Simply apologize and accept responsibility.  Find a way to make things right with that unhappy customer.  You want to leave a positive impression, not a negative one.

Remember that the cost of losing a customer’s business is likely going to be worse than the cost of making them happy.  Look at it as an investment, not an expense.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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business coaching, Communication

Communication is one of the key’s to developing a successful business.  To communicate effectively, there are a few tips you should follow.  These will provide clarity and effectiveness to your daily communication.

1 – Actively Listen.  Pay attention when the other person is talking.  Don’t interrupt them.  Repeat back to them what you’ve heard.  And provide feedback when they are finished.

2 – Actions speak louder than words.  Be aware of your body language around others.  Eye contact, facial expressions, and gestures tell a lot about someone.

3 – Read more.  Boost your vocabulary and improve your communication skills by reading books, newspapers, or blogs.

4 – Write often.  Your verbal communication can improve by practicing your writing skills.  Write a blog post or start a journal.

5 – Ask Questions.  If you don’t understand something, don’t be afraid to ask.  It shows interest and keeps a conversation going.  It also helps with small talk.

6 – Manage your stress.  Keep calm or use humor in your conversations.  Exercise and drink a lot of water.  Managing your stress level (and anxiety about communication) is very important.

Communicating effectively take a lot of practice.  Try and work the above tips into your work week, and see how your quality of life at work and at home improves.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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Employee Engagement, Management, Teamwork

Employee engagement is more recognized in today’s workforce because management is finally realizing just how important it is to keep employees happy. But, there is still a low percentage of companies who actively engage employees.  Therefore, disengagement is costing the U.S. billions of dollars annually.

It’s important to know the benefits of having engaged employees, and how you can start engaging yours right away.

1 – Employee Satisfaction:  Unhappy employees drains time and money from a company.  When engaged, they feel satisfied within their position.  They have a greater connection to the company.  And their quality of work will improve.

2 – Lower Turnover Rates:  Since hiring and onboarding is expensive, investing time into engaging your employees will help retain top employees and lower turnover rates.

3 – Productivity Goes Up:  When employees are satisfied, they not only improve their quality of work, but they also work faster and harder.  They love what they do, they are engaged in the company, and they feel important.

4 – Loyal Employees:  Engaged, satisfied employees are more loyal to a company.  They become company ambassadors.  Understanding how employees feel about the company they work for also affects how customers feel about the company.  Happy employees, happy customers.

 

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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business coaching, Management, Productivity

If you really want to work smarter and be more productive, then you need to change the way you work.  If you think you don’t have enough time to apply time management into your workplace, think again.  It doesn’t matter which time management tips you use, just make sure you use them consistently.

Here are some quick time management tips:

  1. Organize your workday into 15-minute chunks.  It’s long enough to get something done, but short enough to find in your day.
  2.  Shut you door to eliminate drop-in visitors.  This is very helpful when you need to concentrate on large projects.
  3. Eliminate distractions.  Send calls to voicemail and turn off email notification.  Check messages in the morning, after lunch, and then again before you leave for the day.
  4. If you are thinking of a million other things that need to get done, write them down.  This will help you to remember them later and you’ll get them out of your head so you can focus on the task at hand.
  5. Create a to-do list.  Schedule tasks in a calendar and cross things off as you complete them.  This not only gets things done, but it will be satisfying as well.

These are all very simple tips that will greatly improve your efficiency and productivity throughout your workday.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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Communication, Culture, Management, Teamwork

Even though managers put a lot of emphasis on ensuring everyone is focused and getting the job done properly, it’s important they encourage creativity and innovation within the workplace.

Employees are not just good at one specific task.  They can also come up with ways to improve their job (or a product or service).  There are many creative ways to help companies, but management needs to encourage this to happen.

Here are some tips to help give employees a little creativity within a business:

– Look at all the procedures that are in place, and if any of them are not serving a significant benefit that can be measured, then eliminate them.

– Consider rewarding the creativity of all employees.  Do this publicly so others can see that it’s appreciated and recognized within the company.

– Give employees some time to be creative.  Let someone spend up to 20% of their work day testing out a way they might improve a specific task.  It may benefit the company in the long run.

– Encourage teamwork to help employees bounce ideas off of each other.  It can help them work out potential problems or spot new ones.  It can also help overall team morale and improve company culture.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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business coaching, Communication, Idea Generation, Teamwork

Everyone can participate in idea generation.  In fact, it should be a team effort.  Every team member plays an important role, no matter how they’re wired.  We all must set aside some time for idea development.  Bringing old elements into new ideas depends on the ability to see relationships.  Every idea produced follows a certain technique.  Here are 5 steps in this technique:

1 – Gather materials.  Get all your facts together.  Classify and organize all information as it’s being gathered.  Pretend you’re putting together a puzzle.

2 – Blend all the information together.  See how they might fit into the puzzle you’re trying to build.

3 – Forget about your ideas for awhile and try activities that stimulate your mind.  Go outside of your normal routine.

4 – Here is where you’ll naturally come up with an “I’ve got it” moment.  Write it down or memorize it.

5 – Share your idea with your team members.  They can offer a different perspective, and together you call all generate something better.

These 5 steps allow businesses to produce relevant and dramatic new ideas.  Remember, it’s a team effort, so having a good company culture and a highly engaged team is essential in generating new ideas.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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Leadership, Management, Productivity

Strong management is key to a successful company.  And employees thrive with powerful leaders.  So, it’s worth investing time and resources into developing effective leadership skills.

Becoming a masterful leader takes time, but there are some things you can do right now to better yourself in your leadership position.

Here are a few ways to increase productivity as a leader:

1 – Set clear goals and expectation for each quarter – this ensures that your employees agree with and understand their objectives.
2 – Take advantage of organizational tools – this way you have the infrastructure in place to support your work, and the rest of your team will follow.
3 – Schedule Short Meetings – long meetings are boring and take up too much of your team’s valuable time.  Schedule 10-15 minute meetings and you’ll be amazed by how much time you’ll save.
4 – Become closer to your team – this will allow you to communicate with them more effectively.
5 – Write everything down – take notes at meetings so you can prioritize your responsibilities and have less of a chance to forget important details.

These small chances to your schedule can help you lead a more productive team.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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Goal Setting, Management, Teamwork

Good teamwork helps to improve morale in the workplace.  Workers become more productive and this ultimately improves profits.  It also makes problem solving easier.

If your company does not have good teamwork, then it’s going to be difficult to succeed.  This can result in a lack of collaboration, ineffective communication, loss of productivity, and loss of business.

Here are some tips to improve the teamwork in your company:

– Encourage your employees to attend social events.  In low-pressure, informal surroundings, team members will get to know each other and form bonds.

– Document roles and responsibilities so everyone can work together effectively.  If your employees know their responsibilities and the responsibilities of their team members, work gets delegated properly and everyone will work more effectively.

– Make sure all employees are clear regarding long-term goals of the company.  Company goals will influence team communications and keep everyone moving in the same direction.

– Show gratitude by giving formal recognition for employee achievements.  Teamwork will improve when employees are rewarded for helping one another.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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Entrepreneurial, Management, Productivity

Time management is an effective skill that helps you reach your goals in work and all through your life.  The important thing to remember is that it’s not about how much time you have…it’s about how effectively you manage it.

If you want to start setting and achieving your goals, you need to seriously avoid distractions and bad habits.  You will have to focus on working hard instead.  So, you’ll need to find a good time management system and stick with it.  Pay attention to how you use your time, and you won’t fail to achieve your long-term goals.

Stay balanced.  Follow a system that will help you get things done…one where you can prioritize work, family, and personal time.

Here are some helpful time management tips:

  1.  Make sure your goals have a powerful meaning for wanting to achieve them.  If they don’t, then you could fall off track.
  2. Use the four quadrant time management system.  Decide between urgent and not urgent activities, and important and not important activities.
  3. Record your time in a journal for at least a week.  How was your time used?  Was time wasted?  How does this time fit into the four quadrant system?
  4. Tackle your biggest tasks in the morning.  This will give you the biggest momentum to help you through the rest of your day.
  5. Remember the 80-20 Rule.  80% of the efforts comes from 20% of the results.
  6. Develop good habits and get rid of bad ones.  Focusing on good habits allows you to get better at managing your time, making other good habits develop easier!
  7. Take frequent breaks while working.  Work for 1 hour and break for 15 mins (if you can).  Go for a short walk or meditate during that time.  You’ll have more energy and you’ll focus better when you return.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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Accountability, business coaching, Culture

Business owners often wonder if working with a business coach is beneficial to their business.  Is investing in a business coach really worth the cost?

Here are a few reasons to hire a business coach:

– Business coaches support their clients, helping them work out challenges and giving them more confidence.  Confidence is invaluable in business.

– Business coaches include exercises and activities around personality, culture, and leadership styles.  They empower workers to better understand themselves and the people they work with.

– Business coaches give an objective point of view and can quickly identify problem areas that perhaps their clients can’t see.  They push owners out of their comfort zones so they can take their business to the next level.

– Business coaches provides another set of eyes that can draw on experiences with other clients, to reveal blind spots within the business.

– Business coaches ask their clients questions that challenge them to think critically about their business.

– Business coaches help their clients decide which issues are worth fighting today and which ones are not worth worrying about until later.

– Business coaches are available to all employees, making them feel progress towards a goal and helps them grow within the company.  Employee retention then goes up.

– Business coaches help their clients plan their finances in a smart and beneficial manner, helping them make the best financial decisions for their company.

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If you would like further information or you have any questions about this blog, you can email me at pjweiland@actioncoach.com or call 847-739-3079.

For your complimentary business coaching session visit, www.actioncoach.com/pjweiland.

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To register for our complimentary workshop, How to Build a Business you can Sell, visit www.actioncoach.com/pjweiland. Let’s work together to help your business grow.

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