Customer Service, Management, Uncategorized

Manners Matter


As children, our parents would prompt us to use manners…

  • What’s the magic word?
  • What do you say?
  • Did you thank Mrs. So-and-so?
  • Is that how we act?
  • Don’t interrupt!
  • Call if you are going to be late.
  • Did you let them know you are coming?
  • Were you polite?
Sound familiar?  Well it probably brings back fond childhood memories for many of you.  And at the risk of your reminding you of your parents, I will remind you much of the same in your business…
Use the magic word…Please.  Use it with your staff, with your clients, your prospects, your vendors, anyone you are interacting with.
Say thank you.  Use it often and mean it. Say it.  Write it.  Tell others how much you appreciate someone.
Use your manners.  Don’t interrupt, listen attentively, and be present in the conversation.
Your actions reflect your manners.  Do you step aside when entering a door, or perhaps hold the door.
Do you smile and greet others that are in your presence whether you know them or not.
Respect others time.  Confirm appointments, call if you are running late be clear on your agenda, honor the time set aside for the meeting by ending on time, or asking permission to go long.
RSVP, let folks know you are coming.  Not just minutes or hours ahead, but give them the courtesy of days when possible or honor their deadline.
Manners are just good business.  They reflect you, your brand, your reputation.  The showcase your compassion, grate fullness,  integrity and character.  And it doesn’t cost a thing.
YOUR CHALLENGE:  Make manners a priority in your office, and notice the difference it can make in your attitude and in your business.
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