Eye contact is something that we don’t think a lot about until we experience too much or too little. Eye contact is a very powerful communication tool that can be easily overlooked.
Positive eye contact, which usually occurs 70-80% of the time, can convey genuine interest, a sense of connection or empathy, and sincerity. When we make meaningful eye contact with our prospects and clients it accelerates the trust level and builds a deeper connection that allows us to get to know them better, which results in better customer service.
It’s a fact that people show more positive eye contact to those who smile at them more often. If you are looking to keep other’s attention, a smile might just be the way to keep their focus.
In today’s world, we are distracted by our phones, text messages, emails, and other alerts that take us away from maintaining positive eye contact. We also live in a world where more and more is accomplished on the phone or online, and in person communication is not always possible.
We have all attended networking events where someone we are talking to is looking over our shoulder, watching the door, or perhaps we have been guilty of such ourselves. If charisma is about presence, power and warmth – then it is important to stay present. Be present with the person you are engaging. Eye contact is the biggest indicator of presence.
YOUR CHALLENGE: Make an effort to look people in the eye, when speaking and when listening, and notice the deeper connection that you make and the better listener you become.
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